A group of tourists are gathered around a guide who is holding a brochure or map. The setting appears to be a historical or cultural site with ornate architecture in the background and an archway. The guide is wearing a hat and glasses, and the tourists are mostly wearing casual clothing and hats.

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1. Introduction

Kohinoor Tours And Travels respects your privacy and is committed to protecting personal data in accordance with the Information Technology Act, 2000, IT Rules, 2011, and applicable data protection standards.

This Privacy Policy explains how we collect, use, store, and protect your information.


2. Information We Collect

We may collect:

  • Personal Information: Name, phone number, email, travel details
  • Device Information: IP address, browser type, device identifiers
  • Cookies & Tracking Data
  • Message Data: WhatsApp/RCS communication metadata

3. Purpose of Data Collection

Data is collected to:

  • Provide travel services
  • Send booking confirmations and updates
  • Communicate via WhatsApp & RCS
  • Improve service quality
  • Meet legal and regulatory obligations

4. Consent for WhatsApp & RCS Data Processing

By opting in, you explicitly consent to receive messages via WhatsApp Official API and RCS in compliance with Meta and telecom regulations.


5. Legal Basis for Processing

Processing is based on:

  • User consent
  • Contractual necessity
  • Legal compliance

6. How We Use Collected Data

Data is used strictly for business operations, communication, analytics, and service enhancement.


7. Data Retention & Deletion

Data is retained only as long as necessary or as required by law. Users may request deletion by contacting us.


8. Data Sharing with Third Parties

We may share data with:

  • Meta Platforms (WhatsApp)
  • Google (RCS services)
  • Telecom Operators
  • Government authorities when legally required

No data is sold to unauthorized parties.


9. Security Measures & Encryption

We implement reasonable security practices including access control, encryption, and secure servers.


10. Cookies & Tracking Technologies

Cookies help improve user experience. Users may disable cookies via browser settings.


11. Data Transfer & Storage

All data is stored on secure servers located in India, in compliance with data localization norms.


12. User Rights

Users have the right to:

  • Access their data
  • Correct inaccuracies
  • Request deletion
  • Withdraw consent

13. Policy for Children

Our services are not intended for individuals under 18 years of age.


14. Updates to Privacy Policy

We may update this policy periodically. Changes will be effective upon publication.


15. Governing Law (India)

This Privacy Policy is governed by Indian law, with jurisdiction in Maharashtra.


16. Contact Information