Kohinoor Tours And Travels

Terms

— TERMS & CONDITIONS —

(Full Content)

1. Introduction

Welcome to Kohinoor Tours And Travels, a travel and tourism service provider operating from KIIANDОВА Nagar, Near Royal Enfield Showroom, Malkapur, Satara – 415539, Maharashtra, India. These Terms & Conditions (“Terms”) govern your access to and use of our website, digital platforms, WhatsApp Official Business API communications, RCS messaging services, booking interfaces, and all related services offered by Kohinoor Tours And Travels (“Company”, “we”, “our”, or “us”).

By accessing, browsing, booking, registering, or communicating with us through any medium, including WhatsApp or RCS, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms.

2. Definitions

  • “User” / “You” means any individual or entity accessing our services.
  • “Services” refers to travel bookings, tour packages, transportation services, customer support, promotional messaging, and related offerings.
  • “Platform” includes our website, WhatsApp Business API, RCS channels, and any integrated digital tools.
  • “Messaging Services” means communications sent via WhatsApp or RCS, including transactional and service updates.
  • “Applicable Law” means laws in force in India.

3. Acceptance of Terms

These Terms constitute a legally binding agreement under the Indian Contract Act, 1872. If you do not agree to these Terms, you must not use our services. Continued use constitutes acceptance.

4. Description of Services

Kohinoor Tours And Travels provides travel-related services including but not limited to:

  • Tour planning and travel packages
  • Domestic transportation services
  • Booking confirmations and travel updates
  • Customer support via digital channels
  • Promotional and informational communications

We reserve the right to modify, enhance, or discontinue any service without prior notice, subject to applicable law.

5. Eligibility

You must be at least 18 years of age and legally capable of entering into a binding contract under Indian law. By using our services, you represent and warrant that you meet this eligibility requirement.

6. Account Registration

Certain services may require you to provide personal information such as name, contact number, email address, and travel details. You agree that all information provided is accurate, complete, and current.

You are responsible for maintaining confidentiality of any account credentials and for all activities conducted through your account.

7. User Responsibilities

You agree:

  • Not to misuse our services or messaging channels
  • Not to provide false or misleading information
  • To comply with all applicable laws, including IT Act, 2000
  • Not to engage in spam, abuse, or unlawful communication

Any violation may result in suspension or termination of services.

8. Payment & Billing Terms

All prices are subject to change without notice. Payments must be made as per agreed terms. Kohinoor Tours And Travels is not responsible for third-party payment gateway failures.

Refunds, if applicable, are governed by specific booking policies communicated at the time of transaction.

9. Subscription Renewal & Termination

If any subscription-based service is offered, it may renew automatically unless cancelled. We reserve the right to terminate services for breach of these Terms or misuse of communication platforms.

10. Use of WhatsApp Official API & RCS

Our messaging services comply with Meta WhatsApp Business Platform Policies and RCS guidelines. Messages are sent only to users who have explicitly opted in.

Users may opt out at any time by replying STOP or using unsubscribe options where provided.

11. Message Delivery & Compliance Policy

Delivery of messages depends on network operators, user settings, and third-party platforms. We do not guarantee delivery, timeliness, or receipt of any message.

12. Intellectual Property Rights

All content, logos, trademarks, designs, and materials are the exclusive property of Kohinoor Tours And Travels. Unauthorized use is strictly prohibited.

13. Confidentiality

All user information is treated as confidential, except where disclosure is required by law or regulatory authorities.

14. Disclaimer of Warranties

Services are provided on an “as-is” basis without warranties of any kind. We do not guarantee uninterrupted or error-free service.

15. Limitation of Liability

To the maximum extent permitted by law, Kohinoor Tours And Travels shall not be liable for indirect, incidental, or consequential damages.

16. Indemnification

You agree to indemnify and hold harmless Kohinoor Tours And Travels against any claims arising from your misuse of services or violation of these Terms.

17. Governing Law (India)

These Terms are governed by and construed in accordance with the laws of India, with exclusive jurisdiction of courts in Maharashtra.

18. Changes to Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on our platform and become effective immediately.

19. Contact Information

Business Name: Kohinoor Tours And Travels
Address: KIIANDОВА Nagar, Near Royal Enfield Showroom, Malkapur, Satara – 415539
Contact: 9975798786
Email: kohinoortourism@gmail.com